This Returns & Order Cancellation Policy applies to products supplied by YGH Tech and products sold under the YGHT brand.
This policy is intended primarily for business customers, including distributors, wholesalers, CCTV installers, system integrators, security companies, project contractors, and other commercial buyers.
Unless different terms are confirmed in writing, the applicable quotation, proforma invoice, purchase agreement, sales contract, product specification, or sample approval will prevail if it conflicts with this website policy.
1. Non-Quality-Related Returns
YGH Tech does not normally accept returns for reasons unrelated to a confirmed product defect.
Non-quality-related reasons include:
- The buyer ordered the wrong model.
- The buyer selected the wrong specification.
- The buyer changed its requirements.
- The buyer’s customer cancelled the project.
- The buyer no longer needs the products.
- The buyer found a lower price elsewhere.
- The products are incompatible with an unconfirmed third-party system.
- The buyer failed to check local network requirements.
- The buyer failed to check local certification requirements.
- The buyer failed to check import requirements.
- The buyer failed to test a sample before bulk ordering.
- The buyer overestimated market demand.
Any non-quality return requires prior written approval and may be refused.
If approved, the buyer may be responsible for:
- Original shipping costs
- Return shipping costs
- Customs duties
- Taxes
- Insurance
- Bank charges
- Inspection costs
- Testing costs
- Repacking costs
- Restocking costs
- Loss in product value
Products must be unused, complete, undamaged, and in resalable condition unless otherwise agreed.
2. Order Cancellation
Order cancellation is subject to written approval.
An order may not be cancelled without cost after YGH Tech has:
- Purchased materials
- Reserved production capacity
- Started production
- Printed logos
- Produced customized packaging
- Modified firmware
- Prepared shipment
- Completed the products
If cancellation is approved, YGH Tech may deduct or request payment for costs already incurred, including:
- Materials
- Labor
- Packaging
- Printing
- Firmware development
- Tooling
- Testing
- Banking fees
- Logistics expenses
- Other non-recoverable costs
Deposits for customized or made-to-order products may be non-refundable after production preparation has started.
3. Return Shipping and Related Costs
Responsibility for shipping and related costs depends on the confirmed cause of the issue.
If YGH Tech confirms that the product has a manufacturing defect covered by warranty, YGH Tech may pay or share reasonable repair, replacement, or shipping costs according to the agreed solution.
If the issue is caused by installation, misuse, third-party compatibility, incorrect selection, external damage, or another non-warranty reason, the buyer will normally be responsible for all related costs.
Related costs may include:
- Return freight
- Replacement freight
- Customs duties
- Import taxes
- Export charges
- Insurance
- Brokerage fees
- Storage fees
- Inspection fees
- Repacking fees
The buyer must not use collect freight, cash-on-delivery freight, or an unauthorized shipping method without written approval.
4. Policy Updates
YGH Tech may update this policy to reflect changes in products, business practices, shipping arrangements, or applicable requirements.
The version in effect on the order confirmation date will normally apply unless otherwise agreed in writing.
Updates to this website policy will not retroactively change the written terms already confirmed for an existing order.
5. Contact Us
To request technical support, warranty service, or an RMA, please contact YGH Tech and provide your order information and a detailed description of the issue.
- Company: YGH Tech
- Brand: YGHT
- Website: yghcctv.com
- Email: support@yghcctv.com
- WhatsApp: +86 190 6517 1151
Please include the following information:
- Company name
- Contact person
- Order or invoice number
- Product model
- Serial number
- Quantity affected
- Description of the issue
- Photos or videos
- Troubleshooting already completed
Our team will review the information and provide the next steps.