This Product Warranty Policy applies to products supplied by YGH Tech and products sold under the YGHT brand.
This policy is intended primarily for business customers, including distributors, wholesalers, CCTV installers, system integrators, security companies, project contractors, and other commercial buyers.
Unless different terms are confirmed in writing, the applicable quotation, proforma invoice, purchase agreement, sales contract, product specification, or sample approval will prevail if it conflicts with this website policy.
1. Limited Warranty Period
Unless otherwise stated in the quotation, proforma invoice, sales contract, or product documentation, standard YGH Tech products are covered by a two-year limited warranty from the date of shipment.
The warranty period for special products, customized products, accessories, batteries, storage devices, consumable parts, or third-party components may be different and will be confirmed separately.
The buyer must provide valid order information when requesting warranty service.
2. What the Limited Warranty Covers
During the applicable warranty period, YGH Tech will provide warranty support for confirmed manufacturing defects or product failures that occur under normal use and proper installation.
Covered issues may include confirmed defects involving:
- Camera image output
- Network connection
- PTZ pan and tilt functions
- Optical zoom functions
- Infrared or white-light illumination
- Audio functions
- Storage functions
- Power input
- Internal electronic components
- Other functions stated in the confirmed product specifications
Warranty coverage applies only to functions and specifications that were confirmed for the purchased product.
A function not listed in the product specifications, quotation, sample confirmation, or sales agreement will not be considered a missing or defective function.
3. Warranty Exclusions
The limited warranty does not cover damage, failure, or performance problems caused by:
- Incorrect installation
- Incorrect wiring
- Incorrect voltage
- Unstable power supply
- Power surge
- Lightning
- Electrostatic discharge
- Incorrect PoE equipment
- Incompatible power adapters
- Unauthorized repair
- Unauthorized modification
- Product disassembly
- Third-party firmware
- Incorrect firmware installation
- Physical impact
- Dropping or crushing
- Fire
- Flood
- Corrosive environments
- Extreme heat or cold outside the specified range
- Excessive vibration
- Insect or animal damage
- Improper storage
- Improper transportation
- Normal wear and tear
- Improper cleaning
- Failure to follow the user manual
- Use outside the confirmed product specifications
- Damage caused by third-party devices or software
- Loss of passwords or account access
- Mobile network changes
- SIM card restrictions
- Internet service interruption
- Cloud platform interruption
- Carrier or telecommunications restrictions
- Cybersecurity incidents not caused by a confirmed product defect
The warranty also does not cover products with removed, damaged, altered, or unreadable serial numbers or labels.
4. Waterproof Products
A waterproof or weather-resistant rating does not mean that a product is protected against every type of water exposure.
Waterproof performance depends on correct installation.
The installer must ensure that:
- Covers are correctly closed.
- Screws are properly tightened.
- Cable interfaces are sealed.
- Waterproof connectors are correctly installed.
- The installation angle prevents water accumulation.
- The product is not submerged unless specifically designed for submersion.
- Drilling or modification does not damage the housing.
- External cables are protected from water entry.
- Junction boxes and cable entries are correctly sealed.
Water damage caused by improper installation, unsealed cable interfaces, opened covers, damaged housings, or use outside the stated waterproof conditions is not covered by the limited warranty.
5. Compatibility With Third-Party Products
YGH Tech products may support industry protocols such as ONVIF or RTSP when stated in the applicable product specifications.
However, support for a standard protocol does not guarantee compatibility with every:
- NVR
- VMS
- Software platform
- Mobile application
- Network switch
- Router
- Cloud service
- SIM card
- Mobile network
- Storage device
- Third-party accessory
Compatibility may depend on:
- Protocol implementation
- Firmware version
- NVR version
- Software version
- Network configuration
- Region
- Mobile carrier
- Required functions
- Third-party restrictions
The buyer should request compatibility confirmation or test samples before placing a bulk order when integration with a specific third-party system is essential.
A compatibility issue involving an untested or unconfirmed third-party system is not automatically considered a product defect.
6. Accessories, Gifts, and Promotional Items
Accessories, samples, gifts, and promotional items may have different warranty terms.
Free items are not normally eligible for a cash refund.
If a free accessory is defective, YGH Tech may provide:
- Technical support
- A replacement accessory
- Credit
- Another reasonable solution
The buyer may be required to return all included products, accessories, gifts, manuals, and packaging if a complete order return is approved.
7. Product Appearance and Production Tolerances
Minor differences may occur between production batches.
Reasonable variations may include:
- Housing texture
- Surface finish
- Color tone
- Label position
- Packaging color
- Printing shade
- Component brand
- Internal component layout
- Software interface
- Accessory appearance
Such variations will not be considered defects if they do not materially affect the confirmed specifications, functions, safety, or intended use of the product.
YGH Tech may replace internal components with equivalent components when necessary, provided the essential confirmed specifications and functions are maintained.
8. Discontinued Products
If a product or component is discontinued, YGH Tech may offer:
- Repair using available parts
- An equivalent replacement product
- A newer model
- Account credit
- Another mutually agreed solution
Differences in appearance, interface, accessories, or minor functions may occur when a discontinued product is replaced by a newer model.
9. Limitation of Warranty
The limited warranty described in this policy is the warranty provided by YGH Tech for eligible B2B orders.
To the maximum extent permitted by applicable law, YGH Tech is not responsible for indirect, incidental, special, or consequential losses arising from product failure, including:
- Loss of profit
- Loss of business
- Loss of contracts
- Loss of recordings
- Project delay
- Installation labor
- Removal costs
- Reinstallation costs
- Travel costs
- Third-party penalties
- Loss caused by surveillance interruption
Any additional project-specific liability must be agreed in a separate written contract.
Nothing in this policy excludes or limits any liability or right that cannot legally be excluded under applicable law.
10. Policy Updates
YGH Tech may update this policy to reflect changes in products, business practices, shipping arrangements, or applicable requirements.
The version in effect on the order confirmation date will normally apply unless otherwise agreed in writing.
Updates to this website policy will not retroactively change the written terms already confirmed for an existing order.
11. Contact Us
To request technical support, warranty service, or an RMA, please contact YGH Tech and provide your order information and a detailed description of the issue.
- Company: YGH Tech
- Brand: YGHT
- Website: yghcctv.com
- Email: support@yghcctv.com
- WhatsApp: +86 190 6517 1151
Please include the following information:
- Company name
- Contact person
- Order or invoice number
- Product model
- Serial number
- Quantity affected
- Description of the issue
- Photos or videos
- Troubleshooting already completed
Our team will review the information and provide the next steps.