This OEM/ODM & Sample Approval Policy applies to products supplied by YGH Tech and products sold under the YGHT brand.
This policy is intended primarily for business customers, including distributors, wholesalers, CCTV installers, system integrators, security companies, project contractors, and other commercial buyers.
Unless different terms are confirmed in writing, the applicable quotation, proforma invoice, purchase agreement, sales contract, product specification, or sample approval will prevail if it conflicts with this website policy.
1. Order-Specific Terms
The specifications, quantities, prices, payment terms, delivery terms, warranty conditions, and other requirements confirmed in the following documents form part of the applicable order:
- Official quotation
- Proforma invoice
- Purchase order accepted by YGH Tech
- Product specification confirmation
- Sample approval
- OEM or ODM confirmation
- Sales contract
- Written email or message confirmation accepted by both parties
If there is any conflict between this website policy and the terms confirmed for a specific order, the quotation, proforma invoice, sales contract, or other written order confirmation shall prevail.
2. OEM and ODM Products
OEM, ODM, private-label, customized, and made-to-order products are produced according to the specifications confirmed by the buyer.
Customized products may include:
- Custom logo
- Laser printing
- Product labels
- Custom packaging
- Custom manuals
- Firmware customization
- Special functions
- Special accessories
- Special connectors
- Customized application settings
- Customized product configurations
- Buyer-specific color or appearance
The buyer is responsible for reviewing and approving:
- Artwork
- Logos
- Packaging
- Labels
- Manuals
- Product specifications
- Samples
- Firmware requirements
- Compatibility requirements
Customized products are generally non-returnable and non-refundable unless they have a confirmed manufacturing defect or materially fail to comply with the written specifications approved by both parties.
Minor color differences, printing differences, packaging variations, or other reasonable production tolerances will not be considered defects unless a specific standard was agreed in writing.
3. Sample Approval
When a sample is provided before bulk production, the buyer is responsible for testing and approving the sample.
Sample testing should include:
- Image quality
- Lens and zoom
- Night vision
- Audio
- AI functions
- Network connection
- NVR compatibility
- Application compatibility
- Mobile network compatibility
- Storage
- Power supply
- Installation
- Packaging
- Labels
- Logo
- Required accessories
Bulk products manufactured according to an approved sample will not be considered defective solely because the buyer later changes its requirements or expectations.
Any change after sample approval may result in:
- Additional cost
- New tooling cost
- Firmware development cost
- Packaging cost
- Delayed production
- A new minimum order quantity
- A new sample approval process
4. Policy Updates
YGH Tech may update this policy to reflect changes in products, business practices, shipping arrangements, or applicable requirements.
The version in effect on the order confirmation date will normally apply unless otherwise agreed in writing.
Updates to this website policy will not retroactively change the written terms already confirmed for an existing order.
5. Contact Us
To request technical support, warranty service, or an RMA, please contact YGH Tech and provide your order information and a detailed description of the issue.
- Company: YGH Tech
- Brand: YGHT
- Website: yghcctv.com
- Email: support@yghcctv.com
- WhatsApp: +86 190 6517 1151
Please include the following information:
- Company name
- Contact person
- Order or invoice number
- Product model
- Serial number
- Quantity affected
- Description of the issue
- Photos or videos
- Troubleshooting already completed
Our team will review the information and provide the next steps.