This Delivery, Shipping Damage & Shortage Claims Policy applies to products supplied by YGH Tech and products sold under the YGHT brand.
This policy is intended primarily for business customers, including distributors, wholesalers, CCTV installers, system integrators, security companies, project contractors, and other commercial buyers.
Unless different terms are confirmed in writing, the applicable quotation, proforma invoice, purchase agreement, sales contract, product specification, or sample approval will prevail if it conflicts with this website policy.
1. Product Inspection After Delivery
The buyer should inspect the shipment promptly after delivery.
The inspection should include:
- Outer carton condition
- Product quantity
- Product model
- Product configuration
- Accessories
- Visible physical damage
- Basic power-on testing
- Major functional testing
Any visible shipping damage, quantity shortage, incorrect model, or missing accessory should be reported as soon as reasonably possible after delivery.
The buyer should provide:
- Order number or proforma invoice number
- Product model
- Quantity affected
- Photos of the outer cartons
- Photos of the shipping labels
- Photos or videos showing the issue
- Packing list
- Serial numbers, when available
Claims submitted after products have been installed, resold, modified, or distributed may require additional investigation.
2. Shipping Damage
Damage caused during international or domestic transportation must be documented immediately after delivery.
If the shipment shows visible external damage, the buyer should:
- Take clear photos and videos before opening the cartons.
- Record the condition of the outer packaging.
- Check the quantity and condition of the products.
- Retain the original packaging.
- Report the issue to the carrier and YGH Tech.
- Obtain a damage record from the carrier when possible.
Responsibility for transportation damage will be determined according to:
- The agreed Incoterm
- The shipping method
- The party that arranged transportation
- Insurance coverage
- Carrier inspection results
- The terms confirmed for the order
YGH Tech cannot guarantee approval of a transportation claim if the buyer does not provide sufficient evidence or fails to report visible damage within the carrier’s claim period.
3. Incorrect Products or Quantity Shortage
If YGH Tech ships an incorrect product, incorrect configuration, or incorrect quantity, the buyer must provide reasonable evidence for verification.
After confirmation, YGH Tech may provide an appropriate solution, which may include:
- Shipping the missing products
- Shipping replacement products
- Providing replacement parts
- Correcting the configuration
- Issuing an account credit
- Providing another solution agreed by both parties
The buyer must not dispose of, modify, resell, or return the affected products without written instructions from YGH Tech.
4. Customs and Import Requirements
The buyer is responsible for confirming the import, certification, labeling, telecommunications, cybersecurity, and regulatory requirements of the destination market before placing an order unless YGH Tech has expressly agreed in writing to handle a specific requirement.
The buyer is also responsible for obtaining any required:
- Import license
- Product registration
- Telecommunications approval
- Local certification
- Customs clearance
- Tax registration
- Frequency approval
- SIM card or mobile network approval
A return caused by the buyer’s failure to confirm local import or regulatory requirements will not be treated as a product-quality claim.
5. Policy Updates
YGH Tech may update this policy to reflect changes in products, business practices, shipping arrangements, or applicable requirements.
The version in effect on the order confirmation date will normally apply unless otherwise agreed in writing.
Updates to this website policy will not retroactively change the written terms already confirmed for an existing order.
6. Contact Us
To request technical support, warranty service, or an RMA, please contact YGH Tech and provide your order information and a detailed description of the issue.
- Company: YGH Tech
- Brand: YGHT
- Website: yghcctv.com
- Email: support@yghcctv.com
- WhatsApp: +86 190 6517 1151
Please include the following information:
- Company name
- Contact person
- Order or invoice number
- Product model
- Serial number
- Quantity affected
- Description of the issue
- Photos or videos
- Troubleshooting already completed
Our team will review the information and provide the next steps.